- Missed lessons, or lessons cancelled with less than 24 hours notice will not be refunded or rescheduled.
- Lessons cancelled with more than 24 hours notice (and more is appreciated) will be offered a makeup lesson.
- In the event that the instructor is unable to teach a lesson due to unforeseen circumstances, a make-up lesson will be offered.
- Make-up lessons are redeemable within the current scholastic year (September – June).
- One months’ notice is required to terminate lessons. This does not apply to trial-lessons.
- At least two weeks’ notice is required to take a month or more off outside of the scholastic year's schedule (winter, spring, and summer breaks).
- If no communication is given to convey lateness and an ETA, the instructor will wait for the first 10 minutes of a student’s lesson before the student is assumed absent, and the lesson is lost.
- If multiple members of your family have back to back lessons, clear communication must be provided if one member misses a lesson, and the following intend to attend. If no communication is given, the following family members' lessons will also be lost.
- If you or a member of your household are experiencing cold symptoms, do not come to the lesson. If location permits and at least 4 hours notice is provided, that lesson can be held on zoom during your reserved time slot. Otherwise it will fall into the aforementioned 24/hr cancellation policy. Once a student is feeling 100% well again, please allow for a 3 day buffer before your next in-person lesson.